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Terms & Conditions

Access to and use of the ANNABELLE LAWRENCE website is subject to the following terms and conditions.  By using our Website you are agreeing to all of the terms and conditions, which we may update at any time without notice. If you do not wish to be constrained by the terms set you should not access or use the website. If you have any queries regarding these terms, please contact us directly.

Alterations to Terms & Conditions

We reserve the right to make changes to our website, policies, terms and conditions at any time.

Disclaimer

ANNABELLE LAWRENCE has taken the necessary measures to ensure all information, graphics, video and other items appearing on the site are legitimate and proper at the time of publication. ANNABELLE LAWRENCE does not represent or warrant the accuracy or completeness of the content on this website and is not liable for any errors and omissions.

Please be aware that the resolution and type of screen you use to access our Website may affect the colours of graphics and products displayed on the Website, so may not present an accurate depiction of what the true item colour may be.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look and graphics. Reproduction is prohibited other than in accordance with the copyright notice, see below.

Copyright

You may view this site and its complete Content and use it or parts of it for your own information, research or study. Upon doing so you must not change the Content from how it appears on this site unless authorised to do so by ANNABELLE LAWRENCE and then only according the conditions as stipulated by ANNABELLE LAWRENCE. You must also include the copyright notice “© Annabelle Lawrence” on any publication or graphic that you copy. This statement also applies to any social media pages ran by us: Instagram, Facebook.

Purchases and Payment

Customers must provide ANNABELLE LAWRENCE with complete and accurate details when making purchases. ANNABELLE LAWRENCE is not liable if incorrect information is given at the time of purchase, and a billing address must be provided for the order to be processed. Any additional expenses in correcting the order are the responsibility of the customer. All prices are published as the Great British Pound (GBP). Costs regarding international orders are calculated using an integrated currency converter. ANNABELLE LAWRENCE is not responsible for changeable currency conversion rates charged by customers’ respective banks. All payments are processed through PayPal, however, it is not necessary for customers to have a PayPal account to shop with ANNABELLE LAWRENCE. Customers will receive an email confirming the order once ANNABELLE LAWRENCE receives payment. Some orders may be subject to fraud checks by the ANNABELLE LAWRENCE team; you may be required to provide additional identification to verify your transaction.

Bespoke Purchases

Customer orders using our Bespoke Design Service will be processed separately. The client will be put in direct contact with a member of the ANNABELLE LAWRENCE team to discuss their request. The order will be confirmed only after it has been paid for, either in full or as a deposit scheme for larger bespoke orders. A consultation fee of up to £25.00 will be charged depending on the nature of the requested order, i.e. if a design is to be drawn up, new pattern drafted and cut, fabric sourced.

Discounts & Promotions

ANNABELLE LAWRENCE offers free delivery for orders over £150. However, this is a UK ONLY offer and does not apply to international orders.

ANNABELLE LAWRENCE reserves the right to retract any promotion/competition at any time.

Other discounts i.e. seasonal discounts may be applied and terminated at the discretion of ANNABELLE LAWRENCE.

Order Processing

Orders are processed on business days (Monday- Friday) excluding bank holidays. Turnaround times for UK orders are currently between 10-15 working days (2-3 weeks), however this may vary during busy periods. A member of the ANNABELLE LAWRENCE team will always contact customers should there be any delay in the respective orders. Customers will be provided with tracking numbers via email once orders have been shipped.

In the event that your parcel is not claimed by the receiver, it will be held at your local Royal Mail or Hermes pick-up point; specific information will be left on the missed delivery card usually left in your post box. Please note there will be no refunds for parcels that are not claimed or parcels that are refused.

Fraud

ANNABELLE LAWRENCE takes every measure against fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information within 7 working days, we reserve the right to cancel the order.

Cancellation

ANNABELLE LAWRENCE reserves the right to cancel any order if we are unable to provide the requested products. If this should happen the customers will be contacted immediately. ANNABELLE LAWRENCE is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.

Returns/refunds

All ANNABELLE LAWRENCE garments are handmade to order, meaning we do not offer refunds or returns on any of our products. Should the customer be unsatisfied with their order, an exchange may be offered. However, the value of the new item must be equivalent or higher to the existing item, and will only be offered if the customer ordered using our standard size guide and did not provide us with their specific measurements. This service is offered at the discretion of ANNABELLE LAWRENCE, and we have the right to refuse an exchange.